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154 E. Simmons Street
Galesburg, IL. 61401
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Little Things for Big Paybacks

 
Bruce Barton; author, congressman, and founder of Betty Crocker, said, “Sometimes when I consider what tremendous consequences come from little things, I am tempted to think there are no little things.”

Ensuring that your people create a positive customer experience every time is no easy matter, and often it’s the ‘little things’ that delight or annoy your customers.

In today’s economy you need referrals and repeat business more than ever. And nothing impacts the way your customers feel about your business more than the way you and your people treat them.

People, not businesses, nor products, create the customer experience and it’s that experience that will dictate your referral and repeat rates.

Little Thing #10 from our 10 Little Things for Big Pay-backs is: ‘Everything Rolls Downhill’ - The way you treat your staff, is the way they will treat their jobs and your customers! Respecting your staff also reduces absenteeism and internal theft rates. Make the job fun. Celebrate successes, have staff only events, and offer employee pricing to them and their families.