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Galesburg, IL. 61401
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A Little Old Fashion Courtesy

 
You have probably made a cash purchase only to have the clerk slide your change across the counter and say something like, “There you go.” without even looking at you.

Whatever happened to manners and saying, “Thank you.”?

Your customers, and your staff, need to feel appreciated. When you appreciate someone with a sincere “Thank you”, psychological reciprocity kicks in and you in turn, are appreciated.

Psychological reciprocity is defined as ‘a deep rooted sub-conscious need to do something for those who do something for us.’

Your thank you culture begins internally, with your staff. Employees who don’t feel appreciated, or who are treated poorly, will treat your customers the same way they feel they’ve been treated.